12 MINUTES HINTS HOW TO
12 MINUTES HINTS MANUAL

12 MINUTES HINTS HOW TO

Memorizing the menu - both food and drinks - will vastly improve the quality of service youвЂ™re able to extend to your guests, whether youвЂ™re learning how to be a server in a fine dining restaurant or a local burger spot by the beach.

12 MINUTES HINTS MANUAL

(Managers: add this to your restaurant or server training manual and keep all server training materials organized for new servers.) Even if your restaurant doesnвЂ™t mandate this, itвЂ™s a good idea to do it anyways.

Many restaurants require that new servers take home and memorize the menu during their first week on the job. Tip #2: Know the Menu Inside Out and Backwards Following these steps, youвЂ™ll stay on par with your restaurantвЂ™s average table turn time, keep the flow of customers going, and maximize your potential gratuity. Turning tables efficiently is key to making more money, but thereвЂ™s a fine line between turning tables and rushing guests - this is where the steps of service will help you. Within 90 seconds of the guests being seated: Greet table take drink orders.Д¤-5 minutes seated: Deliver drinks take meal orders.Д© minutes seated: Drop off condiments, cutlery, napkins, and other supplementary items check if refills are needed.ДЇood delivered: Ask вЂњIs there anything else I can bring you?вЂќДў-4 minutes after the food is delivered: Check in on the quality of food and ask about refills. Though the specifics will vary from restaurant to restaurant, hereвЂ™s an example of what the steps of service may look like during a typical guest experience: The Steps of Service in Action Set against your restaurantвЂ™s average table turn time, the steps turn into a checklist where each interaction must be completed within a certain time after the table has been seated for the absolute best dining experience. The steps of service are the 12 most common interactions between restaurant staff and guests during a meal. If youвЂ™re not already familiar with the steps of restaurant service - AKA the 12 most common interactions between servers and guests - start studying. Tip #1: Study and Memorize the Steps of Service Get a checkbook for your receipts, tips, and orders. Learn your restaurantвЂ™s allergy protocol.Д¬omplete any necessary certification courses (and always be learning.) The following steps outline the foundational skills you need to be a good server. Top 8 Tips & Tricks for Being a Good ServerД«efore you can start dazzling guests with your ability to pair anything on the menu with a suitable beverage choice, you need to master the basics. Meaning, all employees are responsible for keeping each other healthy, well-trained, and informed about updated safety and cleaning protocols. Restaurant staff have always been built on shared family and teamwork values, but during COVID-19 servers are even more responsible for one anotherвЂ™s wellbeing. And now, as we all move together toward a post-COVID-19 world where outdoor dining and indoor dining are both welcome in varying capacities, it is only right that we acknowledge how the role and responsibilities of the average restaurant server has changed due to COVID-19.ДЄs a server, you have always been in charge of the safety of your guests in the restaurant, but due to COVID-19 that responsibility is heightened with the inclusion of extra health precautions like wearing a face mask at all times, disinfecting and sanitizing all shared surfaces between guests, and taking contactless payment when possible.Дeveloping safer ways to present guests with their meals, which may include removing a buffet or salad bar option, providing single-use condiment packets instead of shared bottles, and serving individual meals instead at Family Style restaurants. This impact was a shock to the industry, to say the least. This meant over 2.5 million jobs were erased and the industry as a whole experienced a loss of $240 billion worth of sales. The restaurant industry got hit hard by COVID-19, with over 110,000 restaurants and bars closing last year either temporarily or permanently. Before we dive right in to what it takes to be the best server you can be, letвЂ™s acknowledge the pandemic-sized elephant in the dining room.

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